Our Reviews
Cade G|2025 GMC Terrain
Confirmed Sales Customer
2/25/2025
Quick service
HOUSE
2/26/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
HAYS, KS
Charles D|2018 GMC Canyon
Confirmed Service Customer
3/3/2025
I have dealt with this service department for years and it is a very smooth and reliable appointment I am always been satisfied !
3/4/2025
Thank you so much for your kind words and continued trust in our service department! We're thrilled to hear that your experience has been consistently excellent, and we truly appreciate your feedback. We look forward to continuing to assist you with your vehicle needs!
HAYS, KS
David S|2014 GMC 1500 Sierra
Confirmed Service Customer
3/12/2025
Friendly, fast and on-time service!
3/13/2025
We really appreciate your feedback, David! Our team works hard to provide great service, and it’s wonderful to know we’re meeting those goals. We look forward to your next visit! Take care!
HAYS, KS
Jennifer A|2024 GMC Terrain
Confirmed Sales Customer
4/14/2025
They were very friendly and I would go back if I need another vehicle.
JOSHUA FICKEN
4/15/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
GRAINFIELD, KS
Darrell S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/17/2025
Two weeks after purchasing a new GMC pickup, I had to have a diagnostic run due to the check engine light coming on. When I went to the dealer, the service tech said it most likely wouldn't be covered under warranty. After spending $60,000 I was charged $195 for 5 minutes of work.
4/17/2025
Mr.Schmeidler, As was communicated to you on the day of diagnosis, this fuel leak was caused by the aftermarket flatbed you had installed on the pickup. When the flatbed was installed, it compromised the fuel fill system. We do charge a diagnostic fee for non warrantable repairs. In your case, the fuel system had a code p0455 set large leak detected. The tech performed a purge/seal function test on the evap system and found with the vent closed and purge @ 20% the fuel tank pressure sensor would not decrease below -2 H2O. Smoked evap system found aftermarket (not GM) fuel cap and fuel neck vapor vent line leaking at the fuel neck. We recommended a GM up-fitter fuel fill neck and gas cap to ensure proper sealing. Mr.Schmeidler, I believe you chose to take the vehicle back the installer of the bed to fix the problem we found for you. The tech should be compensated for his time and knowledge, hence the diagnostic fee. We do appreciate your business. If you have any further questions or concerns please reach out. Best Regards, Scott Wasinger Servivce Manager
HAYS, KS
James R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
4/20/2025
Was easy to set up an appointment, completed the installation if the running boards in a timely manner. Service personnel friendly and respectable. Waiting area clean and comfortable.
4/21/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
PHILLIPSBURG, KS
Janice C|2024 GMC Terrain
Confirmed Service Customer
5/5/2025
The employees were knowledgeable and professional. They answered all my questions.
5/6/2025
We’re glad our team could answer all your questions and make your experience a confident one! Thanks for the kind words. Knowledge you can trust, professionalism you can count on—every visit!
HAYS, KS
Dawn H|2025 GMC Acadia
Confirmed Sales Customer
5/7/2025
Cade helped me figure out what I was needing and then found exactly what I wanted! In just a couple days I got to drive my new car home. All of the gentleman went above and beyond to make the purchase process as simple as possible. We already know that the service department will take care of us so it was an easy decision to use Brogden GMC for our next vehicle.
CADE GERHARD
5/7/2025
We’re so happy Cade and the rest of the team could help you find the perfect car and make the process seamless! It's always great when a dealership feels like a trusted partner from start to finish. Thanks for choosing Brogden GMC—we’ll be here for the journey ahead, every mile of the way!
WAKEENEY, KS
Nathan W|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/25/2025
The service was done in a timely manner and the customer service was top notch!
5/26/2025
We appreciate your kind words! Top-notch customer service paired with efficient care is the winning combo we strive for. Thanks for choosing us—we’ll be here with the same energy on your next visit!
HAYS, KS
Timothy W|2025 GMC Sierra 1500
Confirmed Sales Customer
6/4/2025
The man that was selling the different warranty programs his friendlyness changed a bit towards us when we would not purchase one of his warranty programs. Seemed very disappointed.
STEWART MCLAUGHLIN
6/5/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
HAYS, KS
Michael D|2021 GMC Terrain
Confirmed Service Customer
6/4/2025
It was flawless, Scott was able to get me in same day and service completed, very happy with my experience.
6/5/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Robert Brogden's Hays GMC.
HAYS, KS
Joe & Patty C|2017 GMC 1500 Sierra
Confirmed Service Customer
6/8/2025
The dealership contacted us to let us know the approximate cost of the parts involved in the repair. After receiving this information, we were contacted when those parts had arrived. We were able to make an appointment for repair in a timely fashion. In fact, we were able to wait at the dealership as the repair was taking place.
6/10/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
HAYS, KS
Jeffrey P|2025 GMC Sierra 1500
Confirmed Sales Customer
7/2/2025
Great dealership to work with! There needs to be more dealership's that operate like they do. Aaron always takes great care of each deal We do with them>
AARON PFLAUM
7/3/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
LIBERAL, KS
Rhonda E|2018 GMC Acadia
Confirmed Service Customer
2/12/2025
It was OK.
2/13/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
HAYS, KS
Darrell S|2024 GMC Sierra 2500 HD
Confirmed Sales Customer
3/25/2025
The sales representative was very helpful in finding the vehicle to suit our needs and answered all our questions.
CADE GERHARD
3/26/2025
Thank you, Darrell! We love hearing from our clients, and we're thrilled that you had a great experience with us! If you have any additional questions, feel free to get in touch!
HAYS, KS
Sherrill R|2016 Buick LaCrosse
Confirmed Service Customer
4/8/2025
Pleasant, treated with courtesy
4/9/2025
Hello Sherrill, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Robert Brogden's Hays GMC!
HAYS, KS
Gregory S|2025 GMC Acadia
Confirmed Sales Customer
4/23/2025
We had an excellent experience. Everyone was nice and professional especially our salesman, Aaron Pflaum.
AARON PFLAUM
4/24/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
HAYS, KS
Rich A|2008 Chevrolet Silverado
Confirmed Service Customer
4/30/2025
Great Service
5/1/2025
Thank you for your review! We’re so glad to hear that you had a great experience with our service. Wishing you a fantastic day, and please don’t hesitate to reach out if there’s anything additional we can do for you!
HAYS, KS
Scott W|2015 Buick Encore
Confirmed Service Customer
6/9/2025
Outstanding customer service. Scott and his team take very good care of us!!
6/10/2025
Scott and the team will be thrilled to hear this! Taking great care of our guests is at the heart of what we do, and we're so glad that commitment shines through. Thanks for being part of our Robert Brogden's Hays GMC family—we’re always here when you need us!
HAYS, KS
Tom S|2025 GMC Sierra 1500
Confirmed Sales Customer
6/16/2025
awesome
JOSHUA FICKEN
6/17/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
COLBY, KS
Charles D|2018 GMC Canyon
Confirmed Service Customer
7/14/2025
They do a complete and thorough job very trust worthy!
7/15/2025
Hello, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
HAYS, KS
Roger B|2012 GMC Acadia
Confirmed Service Customer
7/21/2025
Satisfied
7/22/2025
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Robert Brogden's Hays GMC and we hope to see you again soon!
ALTON, KS
Michael D|2026 GMC Terrain
Confirmed Sales Customer
7/25/2025
Lance did a great job at working with us
LANCE HUNT
7/26/2025
Hi there, thank you for taking the time to leave a review for us at Robert Brogden's Hays GMC. We're happy we could meet your expectations! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
HAYS, KS
Larry G|2017 GMC Acadia
Confirmed Service Customer
8/1/2025
Excellent experience
8/2/2025
Larry Getty, thanks again for taking the time to leave us this information about your recent visit. We sincerely thank you for the positive review, and look forward to seeing you again soon!
HAYS, KS
Dustin D|2019 GMC Yukon XL
Confirmed Service Customer
8/17/2025
Danny H and the guys take great care of our vehicles for us
8/18/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
RUSSELL, KS
Robert P|2022 GMC Terrain
Confirmed Service Customer
9/8/2025
Friendly. Expert. Efficient.
9/9/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
PLAINVILLE, KS
Reagan M|2026 GMC Terrain
Confirmed Sales Customer
9/14/2025
Everyone was super kind and informative. I felt that I was truly helped in finding the perfect car, specifically for me.
AARON PFLAUM
9/15/2025
Hi, we are so happy to read such a great review about Robert Brogden's Hays GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
NORTON, KS
Cheryl Y|2025 GMC Yukon
Confirmed Sales Customer
9/16/2025
Working with Josh Ficken was a good experience. He is very knowledgeable about the vehicle.
JOSHUA FICKEN
9/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
HAYS, KS
Alan B|2023 Buick Envision
Confirmed Service Customer
9/26/2025
CURTIS KLAUS; SCOTT PFANNENSTIEL AND SCOTT WASINGER ALWAYS TAKE GOOD CARE OF MY VEHICLES WHEN I BRING THEM IN. THEY OFFER GREAT CUSTOMER SERVICE AND ALWAYS PERSONABLE AND FRIENDLY. I APPRECIATE THAT MY VEHICLES ARE RETURNED TO ME AS CLEAN AS WHEN I BRING THEM IN FOR SERVICE. FIVE STAR RATING FROM THIS CUSTOMER TO THE GUYS AT BROGDEN GMC OF HAYS. ALAN BILLINGER
9/27/2025
Curtis, Scott Pfannenstiel, and Scott Wasinger will be delighted by your five-star praise! We’re glad they take such great care of your vehicles, and we look forward to continuing to provide top-notch service for years to come.
HAYS, KS
Darrell S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/16/2025
The service done on the vehicle was satisfactory as far as we know at this point. However, when I went in to the service department to pay the bill, I asked for two separate invoices since I was paying for the oil change and another dealership was paying for the rest. First of all they were told ahead of time that a dealership was paying for part of the repairs and the oil change was being paid by me. The employees acted like they could not put it on two separate invoices, but they could separate it out, which they did, but not without making a big deal about it. Furthermore they told the other dealership they would not let me take the pickup without the bill being paid and that if the other dealership had done things right in the first place, we wouldn't be having this problem. Long story short, it was not a pleasant experience and I can tell you I will never purchase another vehicle from Brogden's GMC in Hays. I guess they forgot we gave them $65,000 when we purchased the vehicle.
10/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HAYS, KS
Allen R|2024 GMC Sierra 1500
Confirmed Service Customer
7/11/2025
Everyone was very professional and helpful when questions were asked. Scott Wasinger was just the best!
7/12/2025
Scott will be so glad to get your shoutout! We’re proud of our team for being both professional and responsive to your questions. We’ll keep raising the bar every time you come back!
PLAINVILLE, KS
Edwin S|2026 GMC Terrain
Confirmed Sales Customer
7/22/2025
Lance Hunt was our sales rep. Our overall experience was very positive with all those we came into contact with. Any questions we had were answered by Lance and if he wasn't 100% sure he would ask to make sure the information he was giving us was correct. We had a issue with getting connected to OnStar, Lance was on the phone with them several times and was so patient and professional with the OnStar rep. Lance was great and made us feel comfortable with the whole process. Sure we will enjoy our new vehicle!
LANCE HUNT
7/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
HAYS, KS
Allen W|2025 GMC Sierra 1500
Confirmed Service Customer
8/13/2025
Josh and the team are incredible to work with.
8/14/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
HAYS, KS
Thomas B|2023 GMC Sierra 1500
Confirmed Service Customer
8/31/2025
Robert Brogden GMC replaced the cooling module in my 2023 Sierra AT4. It was covered by the power train warranty so I didn’t pay anything penny. Drives like new.
9/2/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HAYS, KS
Michael D|2022 GMC Canyon
Confirmed Service Customer
9/12/2025
The oil change and tire rotation took less than sixty minutes, I was very impressed with the time it took.
9/13/2025
We’re glad your service was both fast and efficient! Quick, reliable maintenance is what we aim for, and we’ll be ready to deliver the same smooth experience next time.
HAYS, KS
Kenneth H|2026 GMC Acadia
Confirmed Sales Customer
11/21/2025
Sales people were friendly and helpful.
LAYNE ANDERSON
11/22/2025
Thank you for the friendly and affirming feedback—our sales team works hard to make every interaction helpful, and we’re glad their welcoming spirit came through.
NATOMA, KS
Dustin D|2019 GMC 1500 Sierra
Confirmed Service Customer
11/24/2025
Great service department
11/25/2025
Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for taking the time to leave us this information about your recent visit. Take care!
RUSSELL, KS
Wayne F|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/1/2025
smooth and easy transaction,
JOSHUA FICKEN
12/3/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ESBON, KS
James L|2021 Chevrolet Traverse
Confirmed Service Customer
12/19/2025
I have always been given an appointment very quickly on a date and time which works for me. The service Dept. always greets me by name and keeps me informed if there are any additional issues for immediate attention or to keep in mind for a later date.
12/20/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
HAYS, KS
Scott C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/23/2025
Worked me and took care of the problem
12/24/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BAZINE, KS
Thomas B|2023 GMC Sierra 1500
Confirmed Service Customer
12/31/2025
I had a phantom electrical issue that would not allow my 2023 Sierra to start. It was parked in my garage in a very tight space. The manager of Fobert Brogden GMC drove 7 miles to my house a jumped my truck so I would have to pay for a tow truck. They got got my truck in the next day and performed the necessary service. I couldn’t ask for better service.
1/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
HAYS, KS
John G|2017 GMC Acadia Limited
Confirmed Service Customer
1/5/2026
Since I was waiting for my vehicle. The got the work done in a timely manner.
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
HILL CITY, KS
Timothy W|2025 GMC Sierra 1500
Confirmed Service Customer
1/16/2026
Awesome
1/17/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
HAYS, KS
Joyce P|2026 GMC Terrain
Confirmed Service Customer
10/24/2025
I got on timely. The staff was very friendly and helpful.
10/25/2025
Hi, thanks for your kind comments about our staff! We sincerely thank you for the positive review, and look forward to seeing you again soon!
LOGAN, KS
Scott C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
11/7/2025
Worked me in earlier than scheduled and finished sooner.
11/8/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BAZINE, KS
Raymond L|2026 GMC Sierra 1500
Confirmed Sales Customer
11/12/2025
Did everything they said they would. Good group of people.
JOSHUA FICKEN
11/13/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
COLBY, KS
Brent L|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/19/2025
The sales staff were awesome people to deal with!
JOSHUA FICKEN
11/20/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
SALINA, KS
Stephanie F|2026 GMC Terrain
Confirmed Sales Customer
12/2/2025
Mark and Chad were very kind and professional. They stayed after the dealership was closed to accommodate the sale. I felt I was given a good deal and I love my new GMC!
MARK WALLE
12/3/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Stephanie! We look forward to helping again in the future. Take care!
RUSSELL, KS
Mark H|2020 GMC 3500HD Sierra
Confirmed Service Customer
12/7/2025
Professional attitude, timely execution.
12/8/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
HAYS, KS
Charles D|2018 GMC Canyon
Confirmed Service Customer
12/15/2025
They are easy to get along with! and I trust them!
12/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HAYS, KS
Jon N|2022 GMC Terrain
Confirmed Service Customer
12/16/2025
Timely and quick service.
12/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
RANSOM, KS